Shipping policy

PROCESSING TIME

At Mikarte Creations, every order is prepared with love, care, and attention to detail. We want every creation to arrive at your doorstep in the best possible condition.

Our current processing time is 5–10 business days, excluding weekends and holidays.

This period begins on the date of purchase, except for items available through pre-order.

Important: Processing time and shipping time are two separate periods.

The shipping method selected at checkout determines the speed of delivery once your order has shipped, but it does not change the time required to prepare your order.

SHIPPING DESTINATIONS

We currently ship to all 50 U.S. states and Puerto Rico.

International shipping is temporarily suspended.

PRE-ORDERS

Some Mikarte Creations products are available for pre-order. This means the product is not yet ready to ship when you place your order.

Processing Start Date

The date listed in the product description is the date our 5–10 business day processing period begins.

The date you place your order does not determine when this processing period starts.

Example:

If you place an order on September 26 for a pre-order product with a processing start date of October 25, the 5–10 business day processing period will begin on October 25.

Once your order is ready, it will be handed over to the shipping carrier.

Orders Containing Pre-Order Items

If your order includes both in-stock items and pre-order items, all products will ship together once everything is ready.

If your order contains multiple pre-order items with different processing start dates, the latest processing start date will apply.

If you would like your available items shipped separately, please contact us to discuss available options and any additional shipping costs.

By purchasing a pre-order item, you acknowledge that you have read the processing terms and dates provided in the product description.

SHIPPING TO PUERTO RICO

We understand that shipping costs to Puerto Rico can be higher. That's why we offer different shipping options, especially for orders weighing more than 2 pounds.

USPS Priority Mail

  • Priority shipping service.
  • Includes a tracking number.
  • Includes insurance coverage according to current USPS terms.
  • Estimated delivery times may vary.

USPS Ground Advantage

  • A more affordable shipping option.
  • Includes a tracking number.
  • Includes basic insurance coverage according to current USPS terms.
  • Delivery may take longer than Priority Mail.

USPS delivery estimates are not guaranteed by Mikarte Creations.

ORDER TRACKING

Once your order has shipped, you will receive an email containing your tracking number.

Please note that shipping carriers do not always scan packages at every location, so tracking information may remain unchanged for several days.

We recommend checking the carrier's official website for the most up-to-date tracking information.

DELAYED PACKAGES OR NO TRACKING UPDATES

We understand how important it is to receive your order on time.

If your package has had no tracking updates for 7 consecutive business days, you may contact us to request a review.

We will verify the available information and, when appropriate, initiate an inquiry with the shipping carrier.

Please keep in mind:

  • A package without tracking updates is not necessarily lost.
  • Investigations may take additional time, depending on the carrier.
  • Each shipping carrier has its own procedures and deadlines for filing claims.
  • We will share any relevant updates we receive.

The 7-business-day period is a guideline for requesting an investigation and does not limit any rights you may have as a buyer.

LOST OR MISSING PACKAGES

If a package is suspected to be lost during transit, we will review its tracking history and take the appropriate steps with the shipping carrier.

If a package is confirmed lost, we will evaluate the appropriate resolution, which may include a replacement or refund, depending on the circumstances and the buyer's applicable rights.

Carrier insurance claim deadlines are separate from the customer's rights regarding their purchase.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before completing your purchase, please carefully verify all shipping details, including street address, apartment or unit number, city, state, and ZIP code.

This also applies to addresses provided through PayPal, Shop Pay, and other payment methods.

If an order is shipped and delivered to the address provided by the customer and is later reported as missing due to an error in that address, we will not be able to offer a refund or free replacement shipment, unless otherwise required by applicable law.

If a package is returned to us because of an incorrect or incomplete address, we may arrange to reship it. The customer will be responsible for any additional shipping costs.

If the address error was made by Mikarte Creations, we will cover the necessary costs to correct it.

PACKAGES MARKED AS DELIVERED BUT NOT RECEIVED

If your tracking information shows that your package was delivered but you have not received it, we recommend:

  • Verifying the shipping address on your order.
  • Checking your mailbox, front door, and other possible delivery locations.
  • Asking household members or neighbors if they received the package.
  • Contacting the shipping carrier for additional delivery information.

If you are still unable to locate your package, please contact us so we can review the situation.

Each case will be evaluated based on the available information and delivery circumstances.

PACKAGES DAMAGED DURING SHIPPING

If your package arrives with visible damage or any items are damaged during transit, please contact us as soon as possible.

We may request photographs of the packaging and affected items to evaluate the situation and determine an appropriate resolution.

Please keep the original packaging until the review is complete, as the shipping carrier may request additional evidence.

SHIPPING-RELATED REFUNDS

A shipping delay or temporary lack of tracking updates does not necessarily mean that a package is lost.

When a shipping issue occurs, we will review each situation based on:

  • The package's tracking history and current status.
  • The time elapsed since shipment.
  • Information provided by the shipping carrier.
  • The specific circumstances of the order.
  • Any applicable consumer rights.

Refunds or replacements will be handled according to the circumstances of each case and applicable laws.

CONTACT US

If you have any questions about your order or need assistance with a shipment, please contact us.

Email: info@mikartecreations.com

At Mikarte Creations, every order is special to us. We put care and dedication into every creation and strive to provide you with a positive shopping experience.